Juline Mills, Ph.D., professor of hospitality and tourism, is an expert on Internet-mediated communications and how they affect consumer satisfaction and behavior, particularly in the travel, lodging and food service industries. She is knowledgeable on electronic surveying methodologies, website ...
Juline Mills, Ph.D., professor of hospitality and tourism, is an expert on Internet-mediated communications and how they affect consumer satisfaction and behavior, particularly in the travel, lodging and food service industries. She is knowledgeable on electronic surveying methodologies, website usability testing, and on-line legal and ethical issues.