Milena Head, McMaster University

Associate Professor Business Hamilton, Ontario headm@mcmaster.ca Office: (905) 525-9140 ext. 26996

Bio/Research

Specializing in electronic business (eBusiness) and Human Computer Interaction (HCI), I have published over 90 papers in academic journals, books and conferences. My research interests include trust, privacy and adoption in electronic commerce, interface design, mobile commerce, identity theft, c...

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Bio/Research

Specializing in electronic business (eBusiness) and Human Computer Interaction (HCI), I have published over 90 papers in academic journals, books and conferences. My research interests include trust, privacy and adoption in electronic commerce, interface design, mobile commerce, identity theft, cross-cultural issues in electronic commerce and human computer interaction, e-retailing, and web navigation. I seek to answer important questions such as: How do we build trust in a virtual environment? How can the interface be designed to help instill this trust? How do Canadians adapt to and adopt new technologies? How does this differ in cultures from around the world? How does this differ with gender and age? I have been asked to speak at numerous international events on these topics.

While my Ph.D. studies began my passion for research, the first course I taught began my passion for teaching. My teaching style encourages active learning and I am a strong believer that effective learning is a partnership between teacher and student.

I have been fortunate to have the opportunity to supervise many students at all levels (undergraduate, MBA, Ph.D.) since I started my appointment at McMaster. I take a lot of pleasure in supervising student research projects or theses. I find the one-on-one interaction with students both interesting and rewarding. To date, four Ph.D. students that I supervised have graduated and have taken academic posts (Dr. Fang Wang at Wilfrid Laurier University; Dr. TIm McLaren at Ryerson University; Dr. Constantinos Coursaris at Michigan State University; and Dr Michael Breward at the University of Guelph). I am currently supervising two Ph.D. students.

I have also enjoyed taking on various administrative duties within the School. After seeing the School through the eyes of a student and faculty member, I found my Associate Dean role (2004-2010) to be enlightening, challenging and rewarding. Currently, I am serving as the MBA Director for the DeGroote School of Business.



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