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11 experts in "service quality management" found:

Profile photo of Louis Fabien, expert at HEC Montréal

Louis Fabien

Expert In:

  • Customer service
  • Customer service management
  • Service quality management
  • Customer experience management
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Profile photo of John Haywood-Farmer, expert at Western University

John Haywood-Farmer

Expert In:

  • Inventory management
  • Production/operations management
  • Service quality
  • Managing service operations
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Profile photo of Roy Morley, expert at Ryerson University

Roy Morley

Expert In:

  • Service operations management
  • Service quality
  • Services marketing and management
  • Business to business marketing
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Profile photo of Gavriel Meirovich, expert at Salem State University

Gavriel Meirovich

Expert In:

  • Quality in higher education
  • Service quality
  • Total quality management applications
  • Business ethics
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Profile photo of Ian Stuart, expert at University of British Columbia

Ian Stuart

Expert In:

  • Operations management
  • Productivity and quality
  • Service design
  • Entrepreneurship
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Profile photo of William Murray, expert at University of Guelph

William Murray

Expert In:

  • Lodging management
  • Service quality
  • Employee motivation
  • Hospitality education
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Profile photo of Dongmei Zhao, expert at McMaster University

Dongmei Zhao

Expert In:

  • Mobility management
  • Quality-of-service provisioning
  • Radio resource management
  • Access control
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Profile photo of Ron McCarville, expert at University of Waterloo

Ron McCarville

Expert In:

  • Leisure management
  • Service quality
  • Consumer behavior
  • Leisure marketing
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Profile photo of Werner H. Kunz, expert at University of Massachusetts Boston

Werner H. Kunz

Expert In:

  • Quality management
  • Relationship management
  • Service marketing and consumer behavior
  • Brand building
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Profile photo of Janelle Heineke, expert at Boston University

Janelle Heineke

Expert In:

  • Management of professionals
  • Quality management
  • Services management
  • Health care processes
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Profile photo of D. Wayne Taylor, expert at McMaster University

D. Wayne Taylor

Expert In:

  • Customer relationship management
  • Health services management
  • Quality management
  • Goal-setting
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